It took me two phone calls to finally get the online price to match the advertised price.So any unsuspecting online customer would have paid almost $38 more.
Then I ordered the furniture and when I hit submit, I realized it hadn't given me the coupon discount. It took me 3 times to even get the order to work and when it did, it eliminated the coupon prices. I wrote and told them to either correct the prices or cancel the order. They wrote back and told me that the phone numbers I gave did not match their records.
The only thing I can figure is they have an old home phone number but when I sign into my account online the phone numbers are correct. They would not change the prices or cancel my order because they said I didn't give them the right phone number. This is ludicrous! They didn't care about that when I placed the order.
Why would someone else want to cancel my order? I even sent them the original receipt that I got from them online. I would never recommend anyone do business with this untrustworthy company. They have the big percentage of the furniture market in KC and they sure act like it.
I told them I would not accept delivery of the furniture, so they lost a sale over some *** snafu.
Funny isn't it, that they don't make you verify anything to place an order and use their credit card but when it comes to cancelling, they want it verified.So unprofessional!
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