Not resolved
3 comments

We purchased a set of Stanley bunk beds for our boys on 8-22-2010 at the Kansas City, KS location. Also purchased was a matching Stanley dresser and matching under bed storage drawers. We paid cash in the amount of $2508.08 that day. We were told that the furniture would be delivered on 9-27-2010. As we did not buy any mattresses that day since they were not onsale, we went back on 9-25-2010 when they were. We purchased two full size mattresses that day in the amount of $322.40, once again in cash. While arranging to have these items added to the 9-27-2010 delivery date, we were informed that without our notification, our delivery date had been changed to 11-1-2010!

We had remodeled our sons room during the month we were waiting on our furniture, so our home was in dissary trying to accommodate our boys' items. Since the original missed delivery date, we have been informed that they could not get an answer from Stanley as to when these items would be delivered. We have been told numerous delivery dates that have not panned out.

After asking to speak with a manager, I spoke with Sarah in the furniture department. She promised to call Stanley directly to find out where the end pieces were. All of the other items had trickled in except the most crucial parts, the ends! I was contacted by sales floor associate Mario and told that Stanley had informed them the pieces would be finished on 10-14-2010 and instore by 10-21-2010. I called them today 10-22-2010 to ascertain a delivery date, believing the items were there. They are once again not in stock and they won't know anything until Monday. I have tried to be as patient as possible with this situation. I am hoping that the complete order arrives problem free before next year as my wife and I are expecting our third child in late January. I still have the baby's room to get ready. Luckily I already purchased quality furniture for my sons that is convertible back to a baby crib from Babies-R-Us. Two boys and five years later, it still looks brand new!!

Had an Experience with Nebraska Furniture Mart?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#788970

I had my items delayed by over a weeks now. I spent $90 on delivery fees and was told a set day they would arrive on. Will I get reimbursed for the delivery fee?

Anonymous
#519213

FYI: When placing a special order at NFM all that is required is 25% down.NEVER pay the full amount on a special order.

NFM loves it when people pay 100% upfront on special orders. That is cash in the bank for them and not you. They have your money what do they care? With Stanley Youth 12-14 weeks is not uncommon.

Next time I would give Lea Industries a try.Good quality, lower price, and less turn around time.

Anonymous
#250269

for your info--if items are not in stock the manufacturer gives them a tenative date of arrival and salespeople are directed to tell you may be late due to vendor delay!! BIG LIE--the true story is that nfm will not pick up merchandise until they have a full truck load thus creating a delayed delivery to the customer and blaming it on the vendor. Dont blame the salesperson--they r forced to lie to you.

You May Also Like

My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Nebraska Furniture Mart - Worst experience Ever Nebraska Furniture Mart "After ordering and being told it would be a month before our delivery date, we were okay with this. A month passed and 2 days before the delivery we were..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Lbc Express - Shitty service Lbc Express "21st i wasnt at home so i didnt know if it came or not but, but when i ask my mom she said nothing came. So I waited the day..." Read more