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Update by user Oct 15, 2020

We have called Orkin to come out to our home and they charge 1570. And this is without the 95.00 inspection fee and also each time they send a rep out to our home which was not in the delivery area for OUR mattresses ( and was when we got our whole living room set delivered two years prior.) is 95.00 as a traveling fee for Orkin as we live in a large country home in Emerson Iowa.

Then the new beds and box springs cost roughly 900.00 that’s after taxes a piece. The orkin man agreed to the timeline and offered a copy of his findings from the growth of the infestation to be concurrent with the size of the bugs . In the rooms w new mattresses. Also the times we noticed the bites is conclusive to our purchase and complaints.

We want to let people know and are willing to go to seven can help as well. NFM should be ashamed of itself my husband is dying of cancer and I definitely can not afford to remedy this situation alone.

Original review posted by user Oct 15, 2020

So we have never had a big problem . Lets say that .

We rarely travel and have virtually no company as we live in the country . I finally had enough money to replace the beds and so I bought new ones and both rooms are infested not even six months later .

Monetary Loss: $6100.

Preferred solution: Let the company propose a solution.

Nebraska Furniture Mart Pros: Big store, Sales team, Selection.

Nebraska Furniture Mart Cons: Lack of accountability when they make the mistake, Delivery, False statements on warranty, Customer service resolution.

Location: 700 South 72nd Street, Omaha, NE 68114

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This is not the first time I have heard that this has happened.


Hello Melissa and Kevin, we are sorry to hear of the circumstances and we understand that this is an unsettling situation and apologize for any distress you are feeling. Bed bugs are very commutable (through luggage, purses, coats etc.) and they can travel very easily through apartments as well as electrical and plumbing access points in homes.

If the bugs were to come from the factory or NFM we would have a mass amount of customers reporting this issue to us, this is not the case. If you have any further questions please call 1-800-359-1200 extension 22445.

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