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We purchased a leather sofa and two matching recliners, and paid for them in full as well as the $79 shipping fee. We were told that the sofa was in Omaha, it would only take 2 days to arrive and the delivery to our home would be in 8 days. However, they could NOT tell...
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nfm.com
nfm.com

Hello jjkratzer! I apologize that your sofa was lost during the transfer from Omaha to Kansas City and for any confusion on your refund. Typically we do not start the transfe...

1.6
I liked
  • Salesperson was friendly and helpful on the day we shopped
  • Salesperson was friendly and helpful
I didn't like
  • Made no effort to compensate me for the loss
  • Lost the sofa that i paid for
  • Did not tell me it was lost until the last minute
#955428
Reply to reviews
In-store Wi-Fi service: while Wi-Fi service is free /complementary it is so slow as to be rendered useless. I will no longer acompany my wife just to sit and wait for her and be unable to use my phone, iPad, etc. how do I know… I just did a speed test and it didn't...
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Anonymous
Matt White

Are you sure you arent the wife in the family? You sound pathetic. Crying about wifi. How about pay attention to your wife and hang out with her?This could be the world's most...

nfm.com
nfm.com

Thank you for your review. I apologize the WiFi was not satisfactory. We do provide this as an additional and optional service. The WiFi is to assist with our in store NFM app...

#948623
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We ordered a bedroom suite on October 22, 2016 and paid payment in full. Nebraska Furniture informed us that the entire order will be delivered to our home on November 1, 2016. On October 27 Nebraska informed us that they only have the bed, box spring, mattress and...
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nfm.com
nfm.com

Hello Mr./Mrs. I apologize for the poor delivery experience and the delays you have had on your order. When items are not in stock, they are given estimated arrival dates and ...

nfm.com
nfm.com

Thank you for your review. I apologize for the inconvenience with your order. We do advise that the dates provided by the manufacturer of when the merchandise is set to arrive...

1.1
#948060
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Did not meet delivery tine and no one called ahead to inform
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nfm.com
nfm.com

Dear Sir/ Ma'am, We apologize the delivery drivers did not give a courtesy call or deliver on time. We would be happy to help! If you could please provide your Full name, Ad...

2.8
#938236
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Nebraska furnature delivered into my building while i was moving in. The staff was rude and we had an altercation. They stole one of my furnature dollies. When i contacted them they lied about making a delivery and told me to file a police report. They suck! Do not...
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nfm.com
nfm.com

Thank you for your review. I apologize for the inconvenience you have experienced with our delivery drivers. We would be happy to look into this for you. I was unable to pull ...

1.0
#920550
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Bait and Switch!!!! They are the most corrupt, dishonest furniture company in existence. They sold me a dining set, confirmed 4 units in stock, set a delivery date and then called me to say they are out of stock and delivery will be the end of Dec, possibly later. The...
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nfm.com
nfm.com

Thank you for your review. I apologize for the inconvenience you have experienced with our sales and customer service staff. If we have projected stock coming in we do utilize...

1.0
#917997
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Day 1: my boyfriend ordered me an iPad Air 2 16 GB off of his Nebraska furniture mart card as a late birthday present and early Christmas present. So of course I was excited! I'm an apple person and I've always wanted an iPad. It costed around $400 and he chose to have...
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Anonymous
Anonymous

Hello Sir/Mam! I apologize that you had an issue with receiving your order after you had placed it. If this was your first electronic purchase with NFM, we do not allow them t...

1.1
Red Oak, Iowa
#911492
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Customer service is horrible. Make sure you READ everything - even your receipt. They do not inform their customers of 'clauses' on something that is routine when purchasing a product. I bought a serving cart which came in a box and had to be put together. Not a...
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Anonymous
Anonymous

The policy on RTA items is the same at Ikea - can not be returned if opened.

Anonymous
Anonymous

Hello Sir/Mam! I am sorry that we did not meet your expectations while on your recent trip to the store for an exchange. I apologize that it was not mentioned to you that your...

2.3
I didn't like
  • Unclear return policy
  • Rude customer service rep
  • Lack of policy disclosures by salesman
#881368
Reply to reviews
NFM is a dirty word in my house at this point. after many years and thousands of dollars spent there, I am sick of begging their customer service for correcting mistakes made on my orders and lack of caring! They have gotten too big for their britches and make so...
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Anonymous
Anonymous

Hello Mr./Mrs.! I apologize for the poor customer service you have received with your current order. ​We would be more than happy to look into this further. If you would like ...

1.0
I didn't like
  • Dismissive way i am being treated
#877762
Reply to reviews
we bought a bed from them. delivery day come, bed arrived missing 3 support legs, family member sleep on the floor until they bring the missing legs, another family member bough a mattress and a cover, brought the mattress forgot the cover. We bought many furniture...
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nfm.com
nfm.com

Hello! I am sorry to hear of the issues with delivery. We would be more than happy to look into this for you. This is not how NFM would like to be portrayed. Please contact us...

1.2
#845566
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