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If a certain brand of refrigerator comes into the warehouse with cosmetic issues from the manufacturer, why does NFM continue purchasing this brand & delivering to customers? Then make it to look like the customer is being picky because there are dents in them & want...
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Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am, We are sorry to hear there is a dent on the refrigerator. We would be happy to look into this further for you. Please provide the Full Name, Address, Zip Code...

#1150208
Bought furniture and within1 year they broke down. Purchased Guardsman for the furniture. takes months and months to get them out and will take over 6 months to even come and make an effort to repair a $10 item!! NEVER experienced passing the buck more than with NFM or...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am, We apologize it is taking so long to repair your furniture. NFM has a 30 day return/exchange period. After 30 days the Vendor would take over and service for ...

#1146886
Purchased New Samsung refrigerator from nebraska furniture mart and purchased the extended warranty. After factory warranty expired the icemaker stopped working. I called nebraska furniture and they transferred me to the company that handles their extended warranties,...
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nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/ Ma'am! We are sorry to hear you are unhappy with your refrigerator. The extended warranty, Assurant, states; If the same component fails more than three times after...

At 50 I made my first ever Black Friday purchase at NFM, a couch. I was told I had purchased the last of 20 but it was out of stock for pick up until Nov 30th, which was fine. I received a call this morning that the salesman was not suppose to sell the item out of...
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nfm.com
Nebraska Furniture Mart Verified Representative

Hello Tim, we apologize for any miss communication. We were working with you through Facebook, however, the offer was kindly declined.

1.0
Product
#1137040
I bought a refrigerator with a extended warranty, I called the warranty company and was told weeks, I told then that is my food, I don't have any other options, they finally, a lady told me because of the brand she has trouble finding someone to repair it .i have...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am. We are sorry to hear your refrigerator is not working. If you have the extended warranty Assurant is able to find a servicer in your area. If they are unable...

2.1
I liked
  • Price
I didn't like
  • Dont back their product
#1135070
After making all payments on time, they actually wanted to due another hard pull on my credit with the treat of cancelling my credit. The thing I can say is GO TO *** Warren Buffet. If this is how you treat your paying costumers. You are a traitor to your costumers....
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nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am! When a customer applies for the Nebraska Furniture Mart credit card, the customer grants permission to pull credit reports for the initial application, and on...

#1116980
My husband and I purchased a set of LG washer and dryer last year. The day we purchased the set, we were also sold on the additional Extended Warrenty. Recently I nocied the Dryer is starting to take 5 times as long to dry a normal load. We are a family of 5, I do...
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nfm.com
Nebraska Furniture Mart Verified Representative

Good morning. I am sorry to hear about the difficulties with your LG dryer and how you were treated by Assurant's representative. We would like to discuss this with you furthe...

i have never been to a NFM store, which brings me to the point of this review: why is there a printed ad in my local advertising circular? the closest location is 222 miles away!!!!! they've been doing this for years, so its not like its a error in circulation first...
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nfm.com
Nebraska Furniture Mart Verified Representative

Good morning. Thank you for bringing this issue to our attention. Can you please provide us your complete name and address with zip code? We would like to get this matter to t...

#1091506
We purchased porcelain from NFM that looks like hand scraped hardwoods. Designer in the store was a great help. Problem is she over-sold the quality of installation to us. Installers are NOT NFM employees. They are people hired by NFM who are not properly vetted and...
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Nebraska Furniture Mart Verified Representative

Hello Sir/mam! I am sorry that the flooring you had installed in your home and the installation team did not meet your expectations. We would be happy to look into this furthe...

I liked
  • Salesperson was friendly and helpful
  • Helpfulness of store designer
I didn't like
  • Quality of installation
  • Product quality
#1065733
Purchased a Dyson battery operated vacuum January 29 2017 at the KCK NFM. The Dyson representative was very condescending right off the bat. He acts like a complete know it all and wants to tell you more about his dogs fur than about the vacuum. The vacuum's battery...
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nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Mam! I apologize that you were told that you had a 90 day return policy on the vacuum and that you did not receive the customer service you expected in the store or ...

3.5
I liked
  • Selection
I didn't like
  • Customer service attitude
#1032547