filters
state:
Show
city:
Show
product:
Show
At 50 I made my first ever Black Friday purchase at NFM, a couch. I was told I had purchased the last of 20 but it was out of stock for pick up until Nov 30th, which was fine. I received a call this morning that the salesman was not suppose to sell the item out of...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Tim, we apologize for any miss communication. We were working with you through Facebook, however, the offer was kindly declined.

1.0
Product
#1137040
I bought a refrigerator with a extended warranty, I called the warranty company and was told weeks, I told then that is my food, I don't have any other options, they finally, a lady told me because of the brand she has trouble finding someone to repair it .i have...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am. We are sorry to hear your refrigerator is not working. If you have the extended warranty Assurant is able to find a servicer in your area. If they are unable...

2.1
I liked
  • Price
I didn't like
  • Dont back their product
#1135070
After making all payments on time, they actually wanted to due another hard pull on my credit with the treat of cancelling my credit. The thing I can say is GO TO *** Warren Buffet. If this is how you treat your paying costumers. You are a traitor to your costumers....
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am! When a customer applies for the Nebraska Furniture Mart credit card, the customer grants permission to pull credit reports for the initial application, and on...

#1116980
My husband and I purchased a set of LG washer and dryer last year. The day we purchased the set, we were also sold on the additional Extended Warrenty. Recently I nocied the Dryer is starting to take 5 times as long to dry a normal load. We are a family of 5, I do...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Good morning. I am sorry to hear about the difficulties with your LG dryer and how you were treated by Assurant's representative. We would like to discuss this with you furthe...

i have never been to a NFM store, which brings me to the point of this review: why is there a printed ad in my local advertising circular? the closest location is 222 miles away!!!!! they've been doing this for years, so its not like its a error in circulation first...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Good morning. Thank you for bringing this issue to our attention. Can you please provide us your complete name and address with zip code? We would like to get this matter to t...

#1091506
We purchased porcelain from NFM that looks like hand scraped hardwoods. Designer in the store was a great help. Problem is she over-sold the quality of installation to us. Installers are NOT NFM employees. They are people hired by NFM who are not properly vetted and...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/mam! I am sorry that the flooring you had installed in your home and the installation team did not meet your expectations. We would be happy to look into this furthe...

I liked
  • Salesperson was friendly and helpful
  • Helpfulness of store designer
I didn't like
  • Product quality
  • Quality of installation
#1065733
Purchased a Dyson battery operated vacuum January 29 2017 at the KCK NFM. The Dyson representative was very condescending right off the bat. He acts like a complete know it all and wants to tell you more about his dogs fur than about the vacuum. The vacuum's battery...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Mam! I apologize that you were told that you had a 90 day return policy on the vacuum and that you did not receive the customer service you expected in the store or ...

3.5
I liked
  • Selection
I didn't like
  • Customer service attitude
#1032547
Customer service is awful. They don't call or email you back to resolve your problem. Delivery guys are terrible. 4 times I've had the same piece of furniture delivered and it's damaged every time! Not to mention 2 of the 4 times the delivery guys damaged my wall. 2...
Read more
Anonymous
Anonymous

Dont trust NFM...it is a trapped. They said they would look into my case, same problem....and I still have broken furniture. NFM is a scam

nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Mam! I apologize that you have had multiple deliveries of damaged product along with damage to your home. We would be happy to look into the multiple damaged deliver...

1.5
#1028963
Our home was destroyed by a storm last April. We went to nfm in the colony, tx to purchase floors for approximately $13k. We were told the floor installation could be in a floating configuration, which is what were wanting to replace our damaged floors. Our general...
Read more
nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Ryan! We are sorry to hear of the issues with your flooring. We would like to look into this for you please give our Flooring Service Department at 1-800-359-1200 ext. 6...

1.5
#1015582
I purchased a chair from NFM on July 29, 2016. Said chair has broken 3 times since it was purchased. I have had 2 separate repair people out after an extremely long and frustrating wait because of the inefficiency of their process to request repairs. Now we are on...
Read more
Anonymous
Anonymous

I am sorry to hear about the troubles you are having with the chair. With issues as such we must work within the guidelines of the warranty that manufacturer provides. Any rep...

1.7
Product
I didn't like
  • Poor customer service
#1010811