Nebraska Furniture Mart Reviews

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1.8
Nebraska Furniture Mart - Bedbugs infested furniture
Nebraska Furniture Mart - Bedbugs infested furniture
Nebraska Furniture Mart - Bedbugs infested furniture
Nebraska Furniture Mart - Bedbugs infested furniture
On July 16 I had a new bed delivered for my son. Long story short it’s infested with bedbugs and has been longer than we have had it. They are nowhere else in the house or even on other furniture in my sons room. It is $4000 to treat my house and it’s because of the...
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#1915701

I am having an IDENTICAL experience, currently. I was delivered furniture with bedbugs.

I have also been treated the same and told the exact same spiel by the manager of customer service. If we can help each other, I am more than willing.

I have spent over 800.00 to treat my home. Not to mention the horror of the first week of school, and staying at my parents house while waiting for the first treatment to work!

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#2110108 Review #2110108 is a subjective opinion of poster.
Location
The Colony, Texas
Cons
  • Product or customer service
  • Service provided none lack of updates unfulfilled promises
Loss
$5000
Preferred solution
Compensation to make up for bedbugs treatment, mental anguish and the physical pain and suffering we have gone through.

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Verified Reviewer New Reviewer

1.0
Update by user Nov 19, 2021

UPDATE: I also posted this review to Yelp, where a customer service rep from NFM apologized to me and asked me to call them to see if there was anyway they could help make my experience better. So I called. And told them giving me more of my money back is the only way...

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#3078469 Review #3078469 is a subjective opinion of poster.
Location
Omaha, Nebraska
Pros
  • Variety of products
Cons
  • Customer service

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Verified Reviewer New Reviewer

1.0
In late March my husband and I ordered a bed. Delay of shipment due to covid... No problem. Today it was finally delivered. We paid for installation and mattress haul away. Husband was told when they arrived they wouldn't haul away old mattress due to stains. (Coffee...
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#2090124

My problem is NOT with the policy, but the fact that at NO POINT did the salesman discuss the policy with us. Had he done his job, we would have arranged for a separate haul away with an independent company.

We PAID for a service that we did not receive. I want a REFUND of the price we paid for haulaway.

Since we had to pay for an independent contractor to remove it after the fact, we had to PAY twice for a service. Again, we PAID NFM for a service we did not receive and deserve a REFUND of that cost.

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#3049522 Review #3049522 is a subjective opinion of poster.
Location
Omaha, Nebraska
Pros
  • Big store
Cons
  • Lack of accountability when they make the mistake
  • Lack of transparency and honesty
Loss
$60
Preferred solution
Price reduction

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*** poor delivery

1.0
Nebraska furniture mart sucks Delivery drivers took the doors off to get it into the dining room and then they just left because They couldn't get it through the kitchen door didn't even tell us they were leaving me and my wife Took off 4 little more parts and got the job done ourselves and there no where to be found and they took the screws that hold the doors on and lied about it! *** on the customer they got their $3.500 dollar! I guess it's OK it's OK Warren Buffett has a secret donation center that made our house payment when I was sick and it's a secret so I guess we're even buffet! This was about a new refrigerator.

User's recommendation: Nebraska furniture mart sucks.

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#2070275

Thank you for your feedback I am showing that we are currently working through the BBB on concern.

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#2069891

Hi Tommy, we apologize for the issues you encountered when getting your refrigerator delivered. We understand how upsetting this can be, and we would be happy to look into a resolution for you. Please contact us directly by live chat at www.nfm.com, through email at contact.us@nfm.com or by phone at 1-800-359-1200 extension 22435.

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#2918880 Review #2918880 is a subjective opinion of poster.
Pros
  • U such
  • F u
Cons
  • F u
  • U such
  • You suck
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Waited months for furniture. Got it and loved it. Three days after power recliner stopped working.

2.6
Called customer service. Told them the problem.They said I could wait for a new chair which could take a long time or have it repaired on the 24th of August. I told them I have a bad hip and a recliner is the only thing that helps. They said nothing they could do. Bought several items over the years and have been happy. This has been the most frustrating service I have ever had with a company .Received August 3.Quit on 6th. Repair on the 24th.
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#2048100

Hi Michael! We are sorry to hear your recliner stopped working and apologize for any frustrations.

We would advise to set up a claim to have a technician come out to diagnose the issue. Please give us a call at 1-800-359-1200 extension 22445, live chat at www.nfm.com, or email here: https://www.nfm.com/customer-service-request

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#2774687 Review #2774687 is a subjective opinion of poster.
Location
Kansas City, Kansas
Preferred solution
Let the company propose a solution

1.2
DOrdered a flexsteel couch and 2 chairs April 2021. The chairs were going to be a customer fabric couch just off the rack The original delivery date was July 2021. Today I received an updated order now the earliest they will be delivered is nov 2021. This is fing...
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#2041840

Dear Valued Customer, we are sorry to hear your order has been delayed. The dates provided to us are estimated/approximate from the vendor.

There is nothing more we would like than to be able to get our replenishment stock in, so we are able to fulfill our customers orders. This is a frustrating situation for all parties involved.

We appreciate your continued patience as we try to get the product here as soon as possible. Should you have any further questions, please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/

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#2729563 Review #2729563 is a subjective opinion of poster.
Location
Lincoln, Nebraska

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Verified Reviewer New Reviewer

Horrible backsplash installation

1.0
Nebraska Furniture Mart - Horrible backsplash installation
Nebraska Furniture Mart - Horrible backsplash installation
Nebraska Furniture Mart - Horrible backsplash installation
Nebraska Furniture Mart - Horrible backsplash installation
The fact that Nebraska Furniture Mart only seems to respond to positive reviews on most sites should help you realize what a horrible customer experience you will have if anything goes wrong with your order/installation. It has been a solid month of battling with their claims department after our kitchen backsplash was completely butchered by the installer (after NFM ordered the wrong materials twice to begin with). Save yourself the headache and shop elsewhere!

User's recommendation: DO NOT do business with NFM Texas.

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#2041838

Kim, we are very sorry that you have not had the best experience. We understand how this situation can be very frustrating and we apologize.

We do try to answer as many reviews as we can and of course help find solutions in situations that need solutions.

Our hard-surface team would be more than happy to look into this and see if all options have been explored. Please reach out via phone at 1-800-359-1200 extension 69979 and they will be happy to further assist.

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#2692116 Review #2692116 is a subjective opinion of poster.
Location
The Colony, Texas
Preferred solution
A new installation team that can produce a quality installation.

Poor Management

NFM is all about politics and is a very pushy store. In small appliances they want you to buy a protection plan on everything. The employees are very knowledgeable but you can definitely tell that they are not supported by there team leader/ manager of their department. Seems she is to worried about looking pretty for her bosses and not about her employees. You definitely get the vibe of who the favorites are and who gets *** on. Really sad that they let people have management positions that have no inkling how to be a team player and not pick favorites. Get it together NFM!! Definitely won't be shopping the won't back
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#2021176

Dear Valued Customer, we are sorry to hear this. Sales does advise of a protection plan, however, it is up to the customer to add to their order.

Our floor managers do support our employees and abide by the dress code.

It would be greatly appreciated if you could provide more details on what happened as we would like to forward this information for review. You may contact us via live chat, phone, or email: https://www.nfm.com/customer-services/

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#2592066 Review #2592066 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

1.5
Bought a platform bed. After waiting a month they call and give a delivery time. Next day after moving everything including the existing bed upstairs to make room they call and cancel because it was damaged. Move old mattress back downstairs and sleep on it for a...
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#2003142

Hi Chris! We are sorry for the frustrations of the platform bed being damaged and missing parts.

We are happy to hear Donnie is working on a resolution. Should you have any further questions, please contact us one of three ways (live chat, phone, or email): https://www.nfm.com/customer-services/

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#2503160 Review #2503160 is a subjective opinion of poster.
Location
The Colony, Texas
Service
Nebraska Furniture Mart Delivery Service
Cons
  • Product or customer service
  • Customer services supervisor
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Warranty company they use is a sham

1.0
Buy everything at NFM 2 households full of furniture. Bought warranty on everything. Filed 1 claim in the years of doing business with these people in september of 2020. Sent out a service man in November after I called and complained no response from them the repairman said he would submit needed repairs for my chair. Called them twice finally received a email saying would give me replacement options. They won't answer a phone . Only question I had is can they match color we have now . At purchase was told if they can not they would replace both theater seating chairs to match. We are now into almost march and I still have a broken chair having bought this warranty 5 year plan on everything we have purchased from NBFM. 6 months is redicoulous even with pandemic. Someone please care !!!

User's recommendation: Care about your customer and warranties you provide and fix this ongoing issue.

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#1985638

Hello Steve! We are sorry you are having issues with Guardsman.

We would be happy to contact them on your behalf to see if your claim was approved. Please give us a call at 1-800-359-1200 extension 22445, live chat at www.nfm.com, or email contact.us@nfm.com.

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ID
#2425454 Review #2425454 is a subjective opinion of poster.
Location
Kansas City, Kansas
Pros
  • Love this place and what they sell
Cons
  • Warranty
Preferred solution
Make warranty company resolve this ongoing issue of 6 months replace
New Reviewer

4.3
Original review updated by user Feb 17, 2021
i bought 2 items from Nebraska furniture mart last year. The first was couch. 20.00 to deliver to my yard. if i wanted in my house it was 109.99. They only had to go another 10 feet. I had a friend help me move it inside. i then ordered a fridge which was free...
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#1985636

Hi Gregg! Great question, NFM makes changes to stay consistent with our core value of Cost Effective and Competitive.

The increases are necessary to offset the growing expenses associated with the delivery process. Most retailers, such as Home Depot and Lowes also have free delivery on appliances and we compete to stay the same. Furniture is a whole other category and do provide a few options, such as free pick up at the warehouse. Free shipping/driveway delivery on large purchases of $349+ (this is when the item is left crated in factory packaging) OR In-home delivery, delivery agents will bring the product(s) into your home, uncrate them, and place them in the area of your choice.

They will also remove any of the packaging material from your home.

We hope this information helps. Should you have any further questions, please contact us one of three ways: https://www.nfm.com/customer-services

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ID
#2424140 Review #2424140 is a subjective opinion of poster.
Location
Kansas City, Kansas
Pros
  • Has something for everyone budget

1.6
Received their catalog with some good prices for toys for the kids. Ordered items on December 4, 2020 along with several other items from other merchants. Was supposed to arrive December 15 (later than all the others right off the bat-but acceptable); by December 18...
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#1965432

Thank you for your review and rating. We are happy to hear we had some good deals for your needs.

This has been a really challenging time with the pandemic and the influx of holiday shoppers choosing UPS shipment causing delays with our UPS team. We apologize for any frustration this has caused. We would be happy to help take a look at this for you for the most accurate and up to date information. Please reach out to us at 1800-359-1200 ext.

22445. chat into us at www.nfm.com, or via email contact.us@nfm.com.

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ID
#2346784 Review #2346784 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

1.9
I PURCHASED A CHAIR FOR MY FATHER, BARIATRIC BIG AND TALL CHAIR WENT ON LINE ''NEBRASKA FURNITURE MART TEXAS'' PLACED THE ORDER ''PAID FOR THE ORDER, NOW IT MAKES IT TO MY HOUSE, AND I AM WONDERING WHY NO ''ASSEMBLY'' THEY REPLY IT WAS SHIPPED DIRECTLY FROM COMPANY...
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#1965244

Hello Mary! We are sorry the chair was not assembled.

We do encourage you to ask questions before making a purchase online if you have not purchased from us before. We are always here to help. Majority of product will be a direct ship from the vendor to your home and will not be in-home delivery or come assembled. It would have to be assembled by the consumer and the vendor would provide instructions/manual on how to.

We apologize the communication was not clear on our website. Should you have any further questions, please contact us here: https://www.nfm.com/customer-services

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ID
#2342534 Review #2342534 is a subjective opinion of poster.
Location
The Colony, Texas
Preferred solution
GET SOMEONE TO ASSEMBLE THE CHAIR.

Warranty on chairs

Bought LB power recliner on june 25th for our diabled granddaughter with in 2 months it started falling apart pieces breaking off back wont raise and foot wont go back in . I sat for 6 hours trying to get someone in customer service to answer eather would , answer and then would get disconnected or they would hand up not sure which. Finally got hold of someone they sent someone out ten days later. The person was very knowledgeable about chair and stuff but could not help we still have broken chair and maybe might be getting aparts in mail to fix but might be 3 to 4 weeks . I personally think chair should be replaced totally.
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#1963137

Hello, we apologize for the issues you are experiencing with your recliner. We understand your frustrations with getting this resolved, and we would be happy to check on the status. Please contact us at 1-800-359-1200, email contact.us@nfm.com or chat in at www.nfm.com.

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#2336582 Review #2336582 is a subjective opinion of poster.
Location
Omaha, Nebraska

Warranty on chairs

Bought a lazyBoy power recliner gor out disabled granddaughter on june 25, 2020 ahd with in 3 months it started falling apart . Parts falling off or breaking . Tried called lots of time could never get threw longest on hold was 6 hours then just gave up finally after a mont of trying finnly got threw took another week and half to come out and look . The guy that came qas very nice and very well informed about the chair but now will take another 7- 10 days to them to deside what to do with the chair . I personally think it should be replaced . We also have that 299 dollar insurance .
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#1963139

Hello, we apologize for the issues you are experiencing with your recliner. We understand your frustrations with getting this resolved, and we would be happy to check on the status. Please contact us at 1-800-359-1200, email contact.us@nfm.com or chat in at www.nfm.com.

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ID
#2335879 Review #2335879 is a subjective opinion of poster.
Location
Omaha, Nebraska

Lack of customer contact

2.3
They have our money. They will not talk with us.

User's recommendation: Be very careful and check your details. After they get your money, they don't care much.

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#1961404

Thank you for taking the time to provide us your feedback. We are sorry about the experience you have encountered with the delays in your product arriving.

Please reach out to us either by live chat at NFM.com, by email at contact.us@nfm.com or by phone at 1-800-359-1200 ext.

22420 to see if all avenues have been explored or see if there is anything further that can be done. We appreciate you choosing Nebraska Furniture Mart and look forward to helping you again.

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ID
#2331032 Review #2331032 is a subjective opinion of poster.
Location
Plano, Texas

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