Nebraska Furniture Mart

I sought to make a monthly installment payment in the amount of $90.00 on July 3, 2024. I looked at my online banking account two days later on the 5th and was shocked to find out that NFM had withdrawn $2,229 from my checking account, taking the entire balance and thus closing my account.

I have called NFM repeatedly and literally pleaded and begged them to return this unintentional overpayment. Because of this delay, I am unable to make my mortgage payment, insurance, and other bills. This error and delay have cost me several hundred dollars in late fees, overdraft payments which I am unable to pay and these costs are mounting as each day's delay in reimbursement has pushed me further in debt. This delay will negatively impact my credit as these late payments will no doubt be reported to the credit bureau.

I have spoken to four different NFM customer service personnel since July 3rd and there seems to be no consensus on when the money will be returned. The last communication with them stated that a check was mailed to me on July 15, 2024. To date, I have not received any repayment. I cannot say whether this mistake lies with me or NFM, but I believe that NFM could have returned this money in a prompt manner after I informed them of this mistake.

It was withdrawn electronically (ACH) by NFM, why couldn't they simply reverse it electronically? This mishap has placed my household in deep financial peril; it could bankrupt me if not resolved.

I have ALWAYS paid my bill on time with NFM. They have NEVER collected any interest off me.

My previous employer allowed the company and employees to be hacked (moms meals) and let it go so far without telling any of us. I received a letter stating that my account was up for review, I explained to them that my credit is jacked cause of this and being worked out. Had/has nothing to do with me. They took my credit limit down to zero cause of something I had no control over.

It was ALL cause of the POS Moms Meals that don't care about there employees. I was ALWAYS a good customer with them and never missed a payment. What a way to treat good loyal customers. I would not and do not recommend this place.

I will NEVER step foot back in this store. I see it is all about the ol mighty dollar.

I bought my entire living room, kitchen and 3-bedrooms from HomeMakers/NFM. Never again.

They are over charging for purchases if you have a NFM card, i have been paying on the same purchase for the last five years with a minimum payment of 45 dollars per month a credit limit of 1000 and I am not behind. This is the new way of discrimination over charge the account with fees to keep a high balance and the person will never be able to pay it off.

And they compute minimum monthly payment at 4% interest rate which is not accurate on my bill. It also notes on your bill how much you will end up paying in two years if you pay the minimum balance, well I have paid over that amount and when you make your payment make sure it goes to the purchase you want to pay off if not if theres a promotion and its not paid when the promotion is over you will the original cost.

In my case, although I was making my payments Im still paying on things that I bought five years ago on the card. I would advised to pay your accounts in full or avoid their cards at all cost.

The dishwasher delivered was damaged. After 2 years, despite buying a warranty, there was a 1 month turnaround time to fix a problem. I would choose Costco or Home Depot any day.

Purchased a very expensive couch and ottoman in May of 2022. The couch arrived totally different than the floor model.

The couch cushions are completely flat. Looks like a 500.00 cheap POS. Not to mention the ottoman wasnt even stuffed, received 2 of them the same way. Customer service is a joke no help, said we had 30 days to return it that the cushions wasnt a manufacturer issue.

They sent a service tech out and he took pics, he even agreed that it lacked stuffing and that it was clearly not made correctly. The customer service manager I spoke with wasnt helpful at all. I was treated like I was a joke. We take care of our furniture and wanted something to last for many years.

Not something that looks like its several years old. I asked very nicely if they couldnt exchange it, to at least replace the cushions.

I was told I would need to pay for them to repair the cushions. Ive been a very long time account holder with NFM and Ive never been so disappointed.

We bought a Nanoleaf Canvas 9-Piece Smart Kit from the Nebraska Furniture Mart at Colony,TX today (09/10/2022) for $162.36. Brought it home and opened the box to install it.

We found one of the connecting chip to the light panels broken. We put the box back together and took it to the store within 2 hours of the purchase to have the item replaced OR refunded.

The customer service department took the item back for inspection to the back for 10 minutes.

Then the lead Danielle came out and very rudely told us we are denying the return using store discretion.

In her words "We only do returns or replacements for defective items not damaged items. There is no way we sold you a damaged item and we are not taking it back. You did not bring the item back to us in the condition you bought it!".

The whole conversation went on for close to 90 minutes!

We have been customers of NFM for years and have bought items worth 10s of thousands of dollars from them.

This is by far the worst customer service experience I've had with them, especially with Danielle who is apparently a Customer Service Manager/Lead. She does not have any empathy for the customers.

I have no words to describe how disrespected and cheated we feel about the way our family was treated at the Customer service window by Danielle.

She essentially said that we broke it and are trying to pin it on the store.

I am filing this complaint on every forum I can find and am definitely never going back to Nebraska Furniture Mart for anything again!

NWe furnished our entire home from NFM and one of the last pieces we bought was a King bed on 3/13/21. The bed had missing slats and so we were asked to place an order with customer service in the store.

We got the slats 2/3 wks after the order was placed. We received our orders in April 2021. When the delivery guys set up the bed they mentioned the slats were missing legs so they couldnt be used! I called every month and a rep would tell me the item was shipped or being shipped only to find out they were referring the old shipment from March!!

Finally in November I got a hold of a manager who himself put the order in and expedited the order, said it should take 2-6 weeks. Waited until February 2/2022 to see what happened only to find it was CANCELLED!!!! What kind of joke is this!!!!??? Is this how you treat your customers???

So I spoke to a manager again who said she will put in the order and send me the order. Its been over a week and I still have not received anything!! I am constantly having to call and explain everything over and over and over!! I am livid!!

What kind of company does this to the customer!!

Its been almost a year!!! Also, since I dont have the missing pieces my mattress and box spring have been sitting on the floor in the rails of the bed making the rails turn outward and damaging the footboard and headboard!!

We were at the store to purchase furniture for my sons apartment. The sales lady was extremely unfriendly & when I asked her about the mattress warranty, she rudely responded its 20!years, is that enough for you?

Was that because she didn't want to help Indians? I was totally taken aback! We've shopped earlier & had a great experience, hence we returned to the store. This was my son's first furniture shopping & it was ruined by her nasty remarks!

We didn't want to create a scene & embarrass her, hence we bought the bedroom furniture but didnt buy the dining room set or the washer dryer that we were intending to. Im so overwhelmed & upset with this person thst Im not coming back to the store ever again

I purchased a Stearns & Foster mattress and I realize that I'm 30 days past the Comfort return policy. They want to charge a 30% RESTOCKING FEE, which is 719.00.

THAT IS OUTRAGEOUS!!

I know I will be responsible for the transportation/delivery fee and their order form states "subject to restocking fees", but 30%? All I want is a mattress that is not so firm.