
Nebraska Furniture Mart Reviews
Nebraska Furniture Mart Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Anwar! We are sorry to hear of the circumstances with your bed and missing pieces.
If there are missing pieces we do put in a part order which can take 2 to 6 weeks.
Did they advise why the part order was cancelled? We would be happy to check the current status of the slats/supports, please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/?intcmp=customer-service&intpl=footer
- Product or customer service
- Mentions they will follow up but no one calls back
- Over a year of waiting on a parts order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Sabrina! We apologize the mattress is not working out.
Because it takes time for your mattress to feel just right, we require waiting 30 days before reselection. If you have purchased a mattress protection pad you are under the 120 sleep guarantee. If, after 30 days, and before 120 days, you have not reached your desired level of comfort, you may exchange your mattress for the same size mattress one time. A $69.99 restocking fee is required.
If you did not purchase a mattress protection pad mattress returns outside of this policy are subject to additional restocking fees or denial of return. Should you have any further questions, please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/?intcmp=customer-service&intpl=footer
- Product selection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Lori. We're so sorry to hear of the issues you've had with your appliances not working as well as with our delivery service. We understand this can be frustrating and we're happy to look into this further here: https://www.nfm.com/customer-services/?intcmp=customer-service&intpl=footer
- Product selection
- Large se
- To big to care
- Customer service and delivery
Dear NFM Valued Customer, we are sorry to hear of the circumstances with your order. If the refrigerator was sold, it was not done intentionally.
We would like to look into this for you to see what happened. Please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/?intcmp=customer-service&intpl=footer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot resolve
I've been trying to get something resolved for maybe 3 to 4 months they put in my flooring and I got all new appliances and a new countertop and also backlash and the counter people came in broke my
- Lack of accountability when they make the mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo contact me, I will not call after last customer service person, Wes very rude and didn’t want listen to me at all, so you guess need call me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot resolved
User's recommendation: Watch salemans.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Jack, we are sorry to hear of the circumstances and the way you were treated. Set up will depend on if you have selected driveway or in-home delivery.
If in-home the drivers should have taken the TV out of the box and plugged it in. If you are still needing assistance please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/
- Large selection
- Lack of accountability when they make the mistake
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUPDATE: I also posted this review to Yelp, where a customer service rep from NFM apologized to me and asked me to call them to see if there was anyway they could help make my experience better. So I called. And told them giving me more of my money back is the only way...
- Variety of products
- Customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy problem is NOT with the policy, but the fact that at NO POINT did the salesman discuss the policy with us. Had he done his job, we would have arranged for a separate haul away with an independent company.
We PAID for a service that we did not receive. I want a REFUND of the price we paid for haulaway.
Since we had to pay for an independent contractor to remove it after the fact, we had to PAY twice for a service. Again, we PAID NFM for a service we did not receive and deserve a REFUND of that cost.
- Big store
- Lack of transparency and honesty
- Lack of accountability when they make the mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer*** poor delivery
User's recommendation: Nebraska furniture mart sucks.
- F u
- U such
- F u
- U such
- You suck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWaited months for furniture. Got it and loved it. Three days after power recliner stopped working.
Dear Valued Customer, we are sorry to hear your order has been delayed. The dates provided to us are estimated/approximate from the vendor.
There is nothing more we would like than to be able to get our replenishment stock in, so we are able to fulfill our customers orders. This is a frustrating situation for all parties involved.
We appreciate your continued patience as we try to get the product here as soon as possible. Should you have any further questions, please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible backsplash installation
User's recommendation: DO NOT do business with NFM Texas.
Poor Management
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Hi Jack B Dlp, we are sorry no one has contacted you. We do not have any information to go on. If you are still needing assistance please contact us via live chat, phone, or email: https://www.nfm.com/customer-services/