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My wife and I bought a microwave and a dishwasher and took the microwave home at time of purchase & was suppose to pick the dishwasher up in a couple days. We decided to go a different direction so brought the microwave back unopened and sealed and cancelled the...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Thank you for your review. I am sorry; however, our stores no longer keep large quantities of cash on hand to issue refunds, so the limit has been set at $500. To eliminate th...

nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello! I apologize for the customer service issues. I understand your frustration with not receiving your money back on the spot. For security purposes we only have a limited ...

2.7
I didn't like
  • Still have not reimbursed me for the cancelled order
#1222635
We bought a couch Last year in July 2017 We had the couch for less than six months when one of the reclining side quit working. I called customer service for the warranty and after a tech came out to look at it and have parts shipped to my house was informed from...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am,We are sorry we are not able to perform this repair in your home. We try to repair as much as possible in your home, however, for many reasons including safety...

nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am,We are sorry we are not able to perform this repair in your home. We try to repair as much as possible in your home, however, for many reasons including safety...

1.8
#1222061
Well it seems like you have two old people over a barrel, it wouldn't hurt as much if the price of the (top of the line mattress you carry )wasn't over 3 thousand dollars. When I first called to complain they told me it was passed the allowed amount of days .the next...
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Anonymous
Anonymous

Hello! I am sorry to hear about your dissatisfaction. We would be more than happy to see if we are able to assist you further. We do need to follow the warranty guidelines pro...

2.1
I didn't like
  • Not told all the facts
#1220450
Bought a extended warranty with Dryer, good for three years. The dryer will not heat up and assume its the heating element. Called their warranty company Assurant .. They scheduled a appointment with a third party company . They never showed up, called service company...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

TypWe are sorry about your experience with Assurant and their assigned service provider. Please contact us via chat at nfm.com, via email at contact.us@nfm.com or call our cus...

3.5
I liked
  • Store
  • Big store
#1209473
On 16-Feb-2018, we had carpeting installed by Nebraska Furniture Mart. We paid to have furniture moved during the installation, and they damaged two items: a red leather recliner that was purchased from Nebraska Furniture Mart back in 2014 and an inherited Ethan Allen...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Christina! We apologize for the issues you had with your carpet installation. We would be happy to look into this further for you. Please contact us at 1-800-359-1200 ex...

Nebraska Furniture Mart - Water damaged my new house
Nebraska Furniture Mart - Water damaged my new house
Nebraska Furniture Mart - Water damaged my new house
We had an accident in which one of the driver installed a drain at wrong hole as a result, it caused water leak on inside home and outer walls in my new home before moving. On Friday February 9th the claim was filed. Based on claim report, Enviroclean guys had come up...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am, We would be happy to look into this order further, however, we need more information to locate your order. Please contact us at Live Chat, 1-800-359-1200 or e...

1.0
I didn't like
  • Customer service resolution
  • Lack of customer service
#1195498
We have been happy customers for years. Had a steady run of purchases, everything from electronics to appliances, etc. We have had an open credit line with NFM for years and have been a steady, loyal customer. In Dec. 2017 we paid off the small amount we had on our...
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Anonymous
Anonymous

I apologize for the issues with the credit on your account. I did speak with our credit department and they stated there could be a couple reasons as to why the account was sh...

1.0
I didn't like
  • No customer loyalty
  • Lack of customer service
#1194612
Our kitchen aid dishwasher is just over a year old. Call for warrenty service on January 9th. It took until February 12 to finally get it fixed. It took several calls to warrenty company assurant and nebraska furniture mart to get it fixed. Verrrrry slow service from...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am, We are sorry for the inconvenience with getting your dishwasher serviced. We would be happy to look into this order further, however, we need more information...

I accidentally paid the billed amount of $271 with a credit card no longer valid. I discovered my mistake and paid with my own credit card within a matter of three days. Nebraska is now billing me as part due for $221 for the pay ment that was returned unpaid even...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am, we apologize for the billing issues. We would be happy to look into this for you! Can you please verify the Full Name, address, zip code and phone number on ...

3.8
#1184837
Nebraska Furniture Mart's social media team is quick to provide a generic response asking you to reach out to them for help. IGNORE THEM! I spent over $7,000 with their company and it was the absolute worst purchasing experience I have ever encountered. I spent over an...
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nfm.com
nfm.com
Nebraska Furniture Mart Verified Representative

Drivers called in to NFM because they could not take merchandise up the stairs as they needed a four-man team and the extra labor was not created. We confirmed with Robert tha...

1.6
I liked
  • Salesperson was friendly and helpful
  • Sales team
I didn't like
  • Customer services supervisor
  • Customer service
  • Store manager refused to talk to customers
#1179487