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Update by user Jan 07, 2018

Oh yes 4 min after this post Nebraska had me call 1 80* *** **** ext 22435 had me on hold then i had Assurant solutions warranty REP NAME DIAMOND SHE WAS ARGUEING TELLING ME THEY WILL NOT FIX IT OMG NEBRASKA FURNITUREMART WE HAVE SPENT THOUSANDS OF DOLLARS IN YOUR STORE AND YOU HAVE A ASSURANT SOLUTIONS FOR WARRANTIES AND NO RESPECT FOR YOUR CUSTOMERS ALLSHE DID WAS ARGUE TELLING ME NO THEY NOT FIXING IT THE STUPID REPAIR PEOPLE NEED TO KNOW HOW TO WORK ON SAMSUNG PRODUCTS NOT TEAR UP ICE MAKERS MORE AND HAVE WATER LEAKING FROM TOP ICEMAKER DOWN FOR MONTHS AND FREEZEING PLASTC DRAWERS STUCK AND FILLING MY FREEZER FULL OF WATER THAT IS A SOLID ICE SHEET GETTING THICKER NEBRASKA FURNITURE YOU NEED TO MAKE CUSTOMERS HAPPY NOT LET ME GET ARGUED WITH FROM ASSURANT WARRANTY 3500.00 NOT CHEAP PLUS 200 WARRANTY THATS A JOKE OF A COMPANY YOU SHOULD BE ASHAMED TO LET THEM REPRESENT NEBRASKA FURNITURMART FOR MESSED UP WARRANTY WORK

Original review posted by user Jan 07, 2018

Warranty company sent someone out ICEMAKERS BOTH DIDNT WORK SO HE ORDERED 2 NEW ONES INSTALLED THEM LEFT OK GREAT BUT NOTICED WATER COMING OUT EVERYTIME I GOT ICE OFF DOOR AND ALSO WHEN I OPENED FRIDGE DOOR WATER RUNNING FROM SOMEWHERE I CALLED BACK IN TOLD THEM WHEN I TRYED TO GET IN FREEZER THE ICE MAKER WAS STUCK WE TRYED GETTING THE FREEZER PULLOUT DOOR OPEN IT DID A BIT GOT STUCK TYRED TO GET IT SHUT WE DID BUT IT BROKE PLASTIC OFF FRONT OF DRWER TOP WHERE ICEMAKER IS IN BOTTOM FREEZER HE CAME OUT TO FIX IT THEY SAID SINCE IT CRACKED THE DRAWER WE ABUSED IT ALSO TOLD HIM WATER HAS BEEN LEAKING OUT ALOT SO HE LEFT AND GOT A CALL NEXT DAY SAID ABUSE WASNT COVERED OMG REALLY THE WHOLE DRWER WAS STUCK ON A HUGE ICE PIECE IT HAD BEEN LEAKING DOWN FOR MONTHS I CANT EVEN GET MY GROCERIES OUT AT BOTTOM ITS FULL OF SOLID SHEET OF ICE THATS WHERE WATER HAS WENT IM SO MAD ITS NOT OUR FAULT THE ICE MAKER AND DRAWER GOT STUCK TO HUGE ICE GLACIER ALL OVER BACK OF WHERE ITS AT I WANT MY ICEMAKER FIXED I BAUGHT WARRANTY NOW FIX THIS CRAP NOT MY FAULT GUY HOOKED UP WRONG HAS WATER LEAKING OUT DOOR AND DOWN COME LOOK IN MY FREEZER WE DIDNT ABUSE NOTHING

Reason of review: Warranty issue.

Location: 1601 Village W Pkwy, Kansas City, KS 66111, USA

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#1434216

No its not RESOLVED TOP ICE MAKER SHOULD NOT BE LEAKING WATER THOUGH TOP TO BOTTOM OF REFRIDGERATOR IF IT WAS INSTALLED RIGHT EVEN THE LAST DR OZ APPLIANCE GUY SEEN IT WAS LEAKING HIRE SAMSUNG REPAIR GUYS NOT IDIOTS U HIRE I WANT MY FULL REFUND OF MY WARRANTY RETURN TO US SINCE ISSUE U DONT WANT TO RESOLVE

#1726049
@PissedConsumer1434216

Donna...Did this ever get resolved?

#1433996

No help at all my fridge still makes ice we did Not tear it up the water all leaking from top to bottom is a big mess and it was installed leaking and froze up bottom NEBRASKA FM YOUR CUSTOMER SERVICE IS HORRIBLE YOU ARE LYEING ABOUT THE TRUTH MAKES ME SICK REFUND MY WARRANTY IN FULL SINCE I HAVE TO GET A REAL APPLIANCE COMPANY TO COME OUT AND FIX DR OZ APPLIANCE YOU SENT OUT IS STUPID 2 IDIOTS I IN AUG THAT INSTALLED THE LEAKING MESS AND 2. GUY THAT WAS STUPID HE BETTER GET NEW SERVICE TECHS BECOUSE NOT RIGHT COME TO MY HOUSE ITS NOT TORE UP ITS HAS ICE FROZEN EVERYWHERE BECOUSE THE DAM WATER LEAKING FROM TOP

#1416542

Yes i did call several times and even Nebraska furniture

#1415097

Hello Sir/Ma'am, I am sorry to hear about your ice maker leaking. We would be happy to call the manufacturer on your behalf, however, we are unable to locate your information.

Please call 1-800-359-1200 ext. 22435 or provide your Full Name, Address, Zip Code, and Phone number associated with the account.

#1415131
@contact.us

I did NO HELP 24 MIN THEN GIVEN TO ASSURANT AGENT NAMED DIAMOND STILL TOLD SAME CRAP THEY ARE NOT FIXING IT AND ARGUED WITH ME OVER AND OVER POOR CUSTOMER SERVICE GET TECHS THAT KNOW HOW TO FIX SAMSUNG REFRIGERATORS YOU SHOULD BE ASHAMED TO HAVE ASSURANT SOLUTIONS FIX ICE MAKERS BECOUSE THEY JUST TEAR IT UP WORSE AND DONT COVER IT BEWARE OF BUYING WARRANTY FROM NEBRASKA FURNITUREMART ITS A SCAM THEY BREAK STUFF WORSE

#1415956
@Nancee

Thank you for your response, etempleton2_47. If you happen to change your mind and would like another set of eyes on your order, please DM with your Full Name, Address, Zip Code, and Phone number as we do not have any information to go on through this site. Thank you.

#1416102
@contact.us

{{Redacted}} Earl& Donna Templeton 10717 n main st kc mo 64155

#1416501
@contact.us

Thank you! Upon further review the Appliances Technicians did install the icemakers properly in July/August 2017.

NFM did not hear anything further until Mid-November 2017 and there was no call to Assurant to help or examine the refrigerator between the 3 month time span. Assurant did send another servicer to inspect, however, there was extensive damage to the refrigerator that was not caused by normal wear and tear.

They consider this claim closed.

You can hire an independent certified tech to get a 2nd opinion, however, this would be an out of pocket expense.

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