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Purchased $3000 worth of furniture to get to the memorial day 66 months interest free promotion. The sales lady gave us military discount and never once said we couldnt use that and the interest free promotion.

Called us the next day and told us we had to choose between the 66 month interest free or military discount. Theirs no way we were the only people that went in and did the same thing.

Product or Service Mentioned: Nebraska Furniture Mart Customer Care.

Reason of review: Problems with payment.

Location: 1601 Village W Pkwy, Kansas City, KS 66111, USA

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#1510313

You are correct. My husband and I bought $3500 of furniture and were under the impression that over 66 months, our payment would be approximately $54 per month.

We received our first two bills asking for a minimum payment of $137.00-$142.00 only to be told that we would have to pay a minimum of 4% per month to avoid interest and late fees. Well, if we paid 4% per month, why are they telling us 66 MONTHS INTEREST FREE?! It sounds like they want us to pay it off in 25 months, not 66 months. My husband received the Military Discount as well and at NO TIME, did our sales lady state that this would change the financing terms.

We are PISSED!

Companies should NOT deceive the Military and Veterans in order to achieve financial gains. Its dispicable!

#1510441
@PissedConsumer1510313

Good evening Tomara66. I am sorry to hear about your disappointment.

Per our terms and agreements minimum monthly payments are calculated at 4% of the account balance entirely. Because purchases can be made with different promotions this eliminates the need to pay on each promotion and simply on the account balance. This minimum payment will go down as the balance is paid off. Please contact us by calling 1-80*-***-**** extension 22420, live chat in at www.nfm.com or by email at contact.us@***.com with the complete name, address with zip code and phone number associated with the account.

We will be more than happy to take a further look into this issue and see if there is anything further we can do to help. Thank you in advance for the information and have a wonderful weekend.Type your message here

#1510776
@PissedConsumer1510313

We will be more than happy to take a further look into this issue please contact us with your Full name, address, zip code, and phone number associated with the account at contact.us@nfm.com. We look forward to hearing from you.

#1488214

Good afternoon. Please contact us by calling 1-80*-***-**** extension 22420, live chat in at www.nfm.com or by email at contact.us@***.com with the complete name, address with zip code and phone number associated with the account.

We will be more than happy to take a further look into this issue and see if there is anything further we can do to help. Thank you in advance for the information and have a wonderful weekend.

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