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Bought furniture and within1 year they broke down. Purchased Guardsman for the furniture.

takes months and months to get them out and will take over 6 months to even come and make an effort to repair a $10 item!! NEVER experienced passing the buck more than with NFM or Guardsman. NFM took our money for the protection and now will do nothing to assist. It is absolute stealing...your "system" is BROKE beyond repair.

Seriously it took 3 months AFTER the claim before someone came out and another month or more (still not sure) to even order the part which could take 8 weeks to arrive and THEN we get to call service to schedule someone to install it!!

REALLY..that's the best you can do?? If so, try another business PLEASE!!

Review about: Nebraska Furniture Mart Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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Nebraska Furniture Mart Verified Representative

Hello Sir/Ma'am, We apologize it is taking so long to repair your furniture. NFM has a 30 day return/exchange period.

After 30 days the Vendor would take over and service for any manufacture defects. After 1 year, if you purchased the extended warranty Guardsman would take over. All incidents must be reported in 5 business days. From there they would contact a local servicer and schedule the next available appointment.

If you'd like us to review your order please provide the Full Name, Address, Zip Code, and Phone number on the account at or call 1-800-359-1200 ext. 22445.

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