Nebraska Furniture Mart's social media team is quick to provide a generic response asking you to reach out to them for help. IGNORE THEM!
I spent over $7,000 with their company and it was the absolute worst purchasing experience I have ever encountered. I spent over an hour on the phone with customer service. Because they are centrally located for the entire company, it is almost impossible to reach someone at the local store where you made the purchase. The delivery company they contract to deliver tried making multiple deliveries to my home but never brought the promised number of people to actually allow them to deliver.
I spent days going back and forth with less than helpful customer service people. The worst part - you try to make a complaint in person and the store manager refuses to talk to you. The local customer service team has been trained to block all access to anyone in leadership but she was willing to "email" them on your behalf. No one is held accountable here.
It's so big it's easy for the leadership team to avoid all connects to customers and allow their store to run off customers. It's clear to see this miserable shopping experience is not catching on - on the multiple visits it took to clear up this mess their massive parking garage was always empty.
Just like when you avoid a restaurant with an empty parking lot - Nebraska Furniture Mart Dallas is serving some really horrible food with awful service. Save yourself the heartburn and look elsewhere!
Review about: Nebraska Furniture Mart Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $8000.
Preferred solution: Store leadership must be retrained in order to create an environment of customer friendly processes. Even if that happened I would never give this company another $1 of my money..
I liked: Sales team, Salesperson was friendly and helpful.
I didn't like: Customer service, Third party delivery company, Customer services supervisor, Store manager refused to talk to customers, Customer service hotline centrally located - not local.