Extended warranty service on our flat screen tv and
the contract is managed by Assurance Ins. Assurance has given no assurance of good customer care. Nebraska was notified and have taken a no fault attitude.
The company chosen by Assurance for repairs was Frick Electronics and only way to get service from them is the more compliant the customer is the easier the service is tolerated.
Frick has delayed service thru just not returning calls, not showing up for appointments, scheduling-loosing schedules-rescheduling and denial.
Assurance's problem solving concerns have been only towards cost. So, Frick's upper hand has been how low they can bill Assurance for this bad customer.
Meanwhile the customer has lost several days off from work, lost personal appointments, and gains have been mental frustrations.
It has been since Sept.24,'08 and we are still waiting
for repairs and Assurance has been assured that Frick Electronics is forbidden on this customer property. Would like to end that we are in Kansas City, also the comments on cost and billing were verbatim from Assurance and Nebraska employees.