3 comments

We bought a mattress with a 25 year warranty.In 16 months this mattress just failed.

This was a 2500.00 dollar mattress, long story short I had to have back surgery because of failure in mattress. My doctor told me do not sleep on this mattress again. I explained to nfm they told me I had to file claim. I filed a claim, weeks go by no response, 1 call blamed manufacturer, 2nd call blamed manufacturer, then we received a credit and were told we had to come to Omaha to pick out new bed no cash returns.

So we went to nfm, found a bed. Picked out bed, a lot cheaper bed. So we asked for refund on rest, they said no refund, pick out furniture, so we wasted our day trying to pick something out. When we did pick it out, credit department said we couldn't have it.

We had been a customer for 23 years, this store has really turned into a joke, they do not carry quality merchandise anymore. 1st the bed, 2nd our dishwasher ( 3 new motors, 1 new pump, 1 display board,1 control panel in 2 years) 3rd a 50 inch tv lasted 3 years name brand. Plus a credit department ran by AIG steal from the commoner pad there pockets.

Everything wrong with America today found at NFM.Oh by the way they won't deliver our bed for two more months, I will be without a bed now for over 5 months thanks NFM.

Had an Experience with Nebraska Furniture Mart?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Omaha, Nebraska, United States #745271

I call BS on this complaint as well.

Anonymous
Austin, Texas, United States #710496

Hahaha, the bed caused you to have surgery... I call bs!

Anonymous
#645607

Sounds like vendor issues not the retailer.

You May Also Like

Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Helzberg Diamonds - Scamed Helzberg Diamonds "In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Snapfish - Trauma re printing of photo book Snapfish "oh, God . It was an art project involving 12 portraits of people. I had worked with them for a year. The book , I had spent quite a long..." Read more Ebay - Fraudulent seller used our company name, trademark and logo. Ebay "We had a complaint from a customer of ours who claimed to have bought something from our ebay shop and it hadn't arrived after 2 months. We don't have an..." Read more