I had purchased a LG refrigerator and when it was delivered after waiting a month it was delivered dented, a new one was ordered and today delivery person contacted me that he noticed it was badly scratched and he would return it to the store. I was later called by Mike from the delivery department telling me that scratches and dents are common and I only have one more chance with this refrigerator.
I paid 3500 and will not be strong armed into accepting scratched or dented appliances. I called customer service to ask what Mike meant by one more chance s apologized and she ordered me another refrigerator. My question is how he can tell customers this?and not lose customers.
I don't have to shop NFM because there are plenty of other places to shop for appliances and would appreciate you talking to him about his attitude. Dianne Peter's 402 861 ****
Product or Service Mentioned: Lg Electronics Refrigerator.
Preferred solution: Let the company propose a solution.
Nebraska Furniture Mart Pros: Store.
Nebraska Furniture Mart Cons: Product or customer service.