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I am very disappointed with my latest experience with Nebraska Furniture Mart In Kansas City. After much research I found what I thought was the perfect fridge and the best price. Plus I was impressed that you had 20 months free financing and free delivery. On July 23,...
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nfm.com
nfm.com

Hello Sir/Mam! I apologize that your initial order was written under the wrong name and then the delivery date was changed by a couple of weeks with out notification. I am so...

#977361
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I bought a mattress approx. 5 yrs ago for a wedding gift for my son and his wife. It has sunk and lost all firmness. NFM approved a replacement, First of all, they refused to take the mattress because it had a DIME sized spot on it and a small scuff mark on the bottom...
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nfm.com
nfm.com

Hello, I am sorry to hear of the issues that occurred during the exchange of the mattress. We would be happy to look into this issue for you if you are willing to provide us w...

Anonymous
Anonymous

my email dandbtoto@hotmail.com

1.0
#973481
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We purchased a Samsung front load washer and dryer from Nebraska Furniture Mart about a year and a half ago. In addition, we purchased an extended warranty on the product. This complaint is about Assurant Solutions, but it also included details about Nebraska Furniture...
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nfm.com
nfm.com

Hello, I am sorry to hear of the issues with your extended warranties. NFM is not responsible, nor are we able to control, the policies and procedures of Assurant Solutions. S...

3.3
#970340
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Other Product Review

Nebraska Furniture Mart
#676824
1.2
Details
Horrible experience. waited whole day for dlvry. Driver never called. came 4 hours after the dlvry window. whatever they dlvrd was all damaged. I m gonna take this up further and not sit on it.
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Advertised vs Delivered
Product or Service Quality
Reliability
Style and Design
Warranty

Positive Experience Review

Nebraska Furniture Mart
#542754
I worked with Eldon Purdy and he was great. Purchased a couch He didn't judge even a cheaper item. Thanks Again
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We've been customers of NFM ever since it opened its Kansas City location. Have probably spent more than $40K on furniture, electronics, etc. over the years. But no more. We bought a swivel chair and ottoman as a gift for our first grandchild. The chair squeaks - which...
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nfm.com
nfm.com

Hello ! We apologize your chair is making a squeaking noise and that it was not resolved. We would like to research this further for you, however, we need more information to ...

2.0
I didn't like
  • Product quality
#967617
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My husband and I had the best experience at the Nebraska Furniture Mart in The Colony, TX in purchasing our Samsung 4K SUHD. From the very knowledgeable salesmen, especially, Ernest, who was very patient with us, answering all our questions to Chris, the TV, Video and...
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5.0
#965091
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My husband and I purchased a Samsung 4K SUHD TV from Nebraska Furniture Mart for Christmas. From our initial visit to the TV section, we encountered friendly and knowledgeable salesmen on the floor, especially Ernest, who was patient and answered all our questions; to...
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nfm.com
nfm.com

Hello! Thank you for taking the time to leave us your review! We are glad you are happy with the products and services you received. If there is anything else we can assist wi...

#965068
Reply to reviews
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
In early November I bought a 25.4 black side-by-side fridge at NFM for $998. They guaranteed to match any lower price through January 2017. We bought other items for a new home and failed to notice that they charged the wrong price - $1241. I contacted them to correct...
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nelwynw
nelwynw

NFM continues to give bogus responses. I have called, emailed and chatted with multiple CSRs who are either incompetent or following fraudulent business practices per instruc...

nfm.com
nfm.com

Hello Levi! Thank you for taking the time to leave us your review. We are sorry we have not been able to price match your order yet. We were able to locate this order. The pri...

2.8
#963141
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We purchased a leather sofa and two matching recliners, and paid for them in full as well as the $79 shipping fee. We were told that the sofa was in Omaha, it would only take 2 days to arrive and the delivery to our home would be in 8 days. However, they could NOT tell...
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nfm.com
nfm.com

Hello jjkratzer! I apologize that your sofa was lost during the transfer from Omaha to Kansas City and for any confusion on your refund. Typically we do not start the transfe...

1.6
I liked
  • Salesperson was friendly and helpful on the day we shopped
  • Salesperson was friendly and helpful
I didn't like
  • Lost the sofa that i paid for
  • Made no effort to compensate me for the loss
  • Still have not reimbursed me for the cancelled order
#955428
Reply to reviews
In-store Wi-Fi service: while Wi-Fi service is free /complementary it is so slow as to be rendered useless. I will no longer acompany my wife just to sit and wait for her and be unable to use my phone, iPad, etc. how do I know… I just did a speed test and it didn't...
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Anonymous
Matt White

Are you sure you arent the wife in the family? You sound pathetic. Crying about wifi. How about pay attention to your wife and hang out with her?This could be the world's most...

nfm.com
nfm.com

Thank you for your review. I apologize the WiFi was not satisfactory. We do provide this as an additional and optional service. The WiFi is to assist with our in store NFM app...

#948623
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We ordered a bedroom suite on October 22, 2016 and paid payment in full. Nebraska Furniture informed us that the entire order will be delivered to our home on November 1, 2016. On October 27 Nebraska informed us that they only have the bed, box spring, mattress and...
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nfm.com
nfm.com

Hello Mr./Mrs. I apologize for the poor delivery experience and the delays you have had on your order. When items are not in stock, they are given estimated arrival dates and ...

nfm.com
nfm.com

Thank you for your review. I apologize for the inconvenience with your order. We do advise that the dates provided by the manufacturer of when the merchandise is set to arrive...

1.1
#948060
Reply to reviews