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I purchased a chair from NFM on July 29, 2016. Said chair has broken 3 times since it was purchased. I have had 2 separate repair people out after an extremely long and frustrating wait because of the inefficiency of their process to request repairs. Now we are on...
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Anonymous
Anonymous

I am sorry to hear about the troubles you are having with the chair. With issues as such we must work within the guidelines of the warranty that manufacturer provides. Any rep...

1.7
Product
I didn't like
  • Poor customer service
#1010811
Reply to reviews
Horrible experience with this company, had to contact them several times to try and get an item ordered over a month and a half ago. It never arrived. Their excuse... "we can't send you something we don't have"???? Really? Then why the *** did you sell it and promise...
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nfm.com
nfm.com

Hello Sir/Mam! I apologize that the item you ordered has experienced delays. We are provided estimated arrival dates that can be subject to vendor delays. These delays can be ...

1.0
I didn't like
  • Fact that my item never arrived
  • Lies
  • Delivery
#994962
Reply to reviews
Nfm sells defective and damaged products. Have purchased a receiver, fridge, elliptical and bed set from the store. Each had product damages. Sales people are dishonest, and deceptive. In each case took months to resolve.
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nfm.com
nfm.com

Hello Valued Customer,Thank you for your response and feedback. We would be happy to assist you with the issues you have reported. Please contact us with your name, address wi...

1.0
#992711
Reply to reviews

Other Product Review

Nebraska Furniture Mart
#676824
1.2
Details
Horrible experience. waited whole day for dlvry. Driver never called. came 4 hours after the dlvry window. whatever they dlvrd was all damaged. I m gonna take this up further and not sit on it.
Comment
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Advertised vs Delivered
Product or Service Quality
Reliability
Style and Design
Warranty

Positive Experience Review

Nebraska Furniture Mart
#542754
I worked with Eldon Purdy and he was great. Purchased a couch He didn't judge even a cheaper item. Thanks Again
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I am very disappointed with my latest experience with Nebraska Furniture Mart In Kansas City. After much research I found what I thought was the perfect fridge and the best price. Plus I was impressed that you had 20 months free financing and free delivery. On July 23,...
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nfm.com
nfm.com

Hello Sir/Mam! I apologize that your initial order was written under the wrong name and then the delivery date was changed by a couple of weeks with out notification. I am so...

#977361
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I bought a mattress approx. 5 yrs ago for a wedding gift for my son and his wife. It has sunk and lost all firmness. NFM approved a replacement, First of all, they refused to take the mattress because it had a DIME sized spot on it and a small scuff mark on the bottom...
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nfm.com
nfm.com

Hello, I am sorry to hear of the issues that occurred during the exchange of the mattress. We would be happy to look into this issue for you if you are willing to provide us w...

Anonymous
Anonymous

my email dandbtoto@hotmail.com

1.0
#973481
Reply to reviews
We purchased a Samsung front load washer and dryer from Nebraska Furniture Mart about a year and a half ago. In addition, we purchased an extended warranty on the product. This complaint is about Assurant Solutions, but it also included details about Nebraska Furniture...
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nfm.com
nfm.com

Hello, I am sorry to hear of the issues with your extended warranties. NFM is not responsible, nor are we able to control, the policies and procedures of Assurant Solutions. S...

3.3
#970340
Reply to reviews
We've been customers of NFM ever since it opened its Kansas City location. Have probably spent more than $40K on furniture, electronics, etc. over the years. But no more. We bought a swivel chair and ottoman as a gift for our first grandchild. The chair squeaks - which...
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nfm.com
nfm.com

Hello ! We apologize your chair is making a squeaking noise and that it was not resolved. We would like to research this further for you, however, we need more information to ...

2.0
I didn't like
  • Product quality
#967617
Reply to reviews
My husband and I had the best experience at the Nebraska Furniture Mart in The Colony, TX in purchasing our Samsung 4K SUHD. From the very knowledgeable salesmen, especially, Ernest, who was very patient with us, answering all our questions to Chris, the TV, Video and...
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5.0
#965091
Reply to reviews
My husband and I purchased a Samsung 4K SUHD TV from Nebraska Furniture Mart for Christmas. From our initial visit to the TV section, we encountered friendly and knowledgeable salesmen on the floor, especially Ernest, who was patient and answered all our questions; to...
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nfm.com
nfm.com

Hello! Thank you for taking the time to leave us your review! We are glad you are happy with the products and services you received. If there is anything else we can assist wi...

#965068
Reply to reviews
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
Nebraska Furniture Mart - BUYER BEWARE NFM!!!
In early November I bought a 25.4 black side-by-side fridge at NFM for $998. They guaranteed to match any lower price through January 2017. We bought other items for a new home and failed to notice that they charged the wrong price - $1241. I contacted them to correct...
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nelwynw
nelwynw

NFM continues to give bogus responses. I have called, emailed and chatted with multiple CSRs who are either incompetent or following fraudulent business practices per instruc...

nfm.com
nfm.com

Hello Levi! Thank you for taking the time to leave us your review. We are sorry we have not been able to price match your order yet. We were able to locate this order. The pri...

2.8
#963141
Reply to reviews