Anonymous
map-marker Davenport, Iowa

Nebraska Furniture Mart - Company Drivers Review from Davenport, Iowa

I was driving to work this at 630 am on hwy 2 headed toward Shenandoah ia. I was going the showed limit and the truck was following me so close at I couldn't see his lights in my mirror. At other times the driver would back of a little and flash the brights in my mirror. At the stop assign where hwy 2 and hwy 59 meet, the driver kept creeping and trying to push me forward and then went as soon as I did with out stopping and kept on hwy 2 toward Clarinda ia. This driver is a bullyon the road and is bound to cause an accident
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Anonymous
map-marker Atlanta, Georgia

Positive Experience Review

I worked with Eldon Purdy and he was great. Purchased a couch He didn't judge even a cheaper item. Thanks Again
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Anonymous

Nebraska Furniture Mart will say anything for a sale.

After waiting a month, while my new office desk was on back order, I just cancelled my order with Gloria in Customer Care. I was sold the desk with the understanding that it would be in the following week. Our salesperson made a big deal about checking to see that the desk would be in on July 15th. The new estimated date was August 18th, which is why I cancelled the order. Gloria in Customer Care never even apologized!! As someone who has 25+ years in the service industry, I am appalled. Staples has an almost identical desk for $30 more. They will get my business now. The service at Nebraska Furniture Mart is not what it once was. No accountability, which is the fault of management.
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Loss:
$160
Anonymous
map-marker Omaha, Nebraska

Racest

Today I was in your camera section, I waited about 25 minutes and wondered around the area waiting for help. There was a black sales man standing by the Cannon DSLR cameras, he did not once ask me if I need help or have any questions. So I was about to leave and I noticed and black lady and some kids walking over and watched to see if she had to wait, to my amazement the black sales man was talking to her before she even got to the into the inner ring of cameras. I am a white male and I was not helped by the black sales man, I am very upset about this, I did not know that NFM had raciest sales people, I spoke to a sales manger and told him what happened and he got me a sales man to help me right away, "PRICE PER MS" and got 20 dollars off. if you want to pull you security camera footage I was in there around 1430 and checked out at 1716 white male 6 foot 4 tie die orange lion shirt, I am sadden and upset about this after my years of shopping there and thousands of dollars spent there, every thing in my home has came from NFM. Now after this I am not sure if I want to do business with you guys any more, please feel free to PM me and I will be more then happy to give you more info.
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Anonymous

Don't buy anything from their website

I bought a dining bench to match the dining set I already have. The item pictured was exactly the pattern I needed. When it arrived, it was a completely different fabric. Doesn't match the website image at all. I called the next day and Patrick said they do not have the actual item pictured on the website and that he would call me back. I now cannot get a call back to find out how to return the wrong bench that they sent to me. No customer service at all. I'm very disappointed that I am now stuck with an expensive dining bench that doesn't match the rest of the set.
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Loss:
$900
Reason of review:
Not as described/ advertised
Anonymous
map-marker Kansas City, Kansas

Item doesn't match what they advertise on their site they refuse to refund

Purchased a dining table and chairs from NFM it showed up put it together and the finish looks nothing like the pictures they have online or that the manufacturer has online. The table looks like a child randomly painted streaks of brown paint on the table these streaks are not on the chairs. I called them and I can return it I just have to pay for restocking fee and pick up fee $300+ dollars even though this table looks nothing like what they show online. This company has p*** poor customer service and does not stand behind the products that they sell. I cannot recommend buying from them you would be better off ordering from another retailer. Mrs.B would be disappointed in what this company is doing.
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Loss:
$300
Anonymous
map-marker Lincoln, Nebraska

Nebraska Furniture Mart - Wrong Credit Report Review from Lincoln, Nebraska

My payment was due July 17th I prescheduled a direct payment to come out of my checking account on July 25th. I was bombarded with phone calls and nasty threating letters. All they had to do was check there computer system. Today I checked my credit report I was reported 30 days late.... how can that be I was only 8 days late and it was already actually prescheduled. DONT use them you WILL be ripped off!!!!!
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2 comments
Guest

Seriously? YOU PURPOSELY SCHEDULED A LATE PAYMENT and you are complaining that they reported you late? Lol

Guest

If your payment is not made before the next statement is generated, it is going to be late and fees will be assessed. Late is late and that's how it's reported.

You should always keep an eye on all of your accounts. If you do not have direct control of your payments, you need to take some responsibility and keep yourself informed.

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Antoinetta Bdg
map-marker Kansas City, Missouri

Terrible second experience!

Buyer beware… my wife, kids, and family dog are sitting at the loading dock with the car running for an hour now… trying to pick up a BBQ grill. She called me after about 30 minutes of sitting on hold with their “customer service” only for me to do the same. The issue was with their processing of the gift card they issued. No one called us to say there was anything wrong even though they had over a week and a half. No one offered compensation for the lost time and gas, I had to ask for it. They are limited to 10% of the sale or $50 whichever is higher.
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Loss:
$100
Anonymous
map-marker Des Moines, Iowa

Outdoor Furniture Delivery Delay

I ordered an outdoor table & chairs and fire pit conversation set mid May 2014. The website said that the fire pit would be shipped on 5/28 (within 2 weeks), the table and chairs were to be delivered 6/12.

No phone call until 6/5, to be told that the fire pit would not be delivered until 7/14. The table and chairs also delayed at least 2 weeks. Of course, our credit card was charged the full cost.

It's summer for goodness sake. It looks like we won't have much time to enjoy the outdoors. I was told the furniture delivery could take even longer.

Customer service was a joke & had no answers;they claim it's a manufacturer's issue.

Lesson learned, I will not order furniture from NFM's website ever again.

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Loss:
$10000
Anonymous
map-marker Sioux City, Iowa

LATE DELIEVERY

We bought a TV stand and fireplace combo on 2/22/14 to be delivered on 3/13/14 it was late the they told us 4/26/14 then 5/24/14 and now 6/7/14 we paid for it in good faith we expect it to be here when they say it will very discussed with NFM. If i waited on making payments that late they would me all over me for it.

one thing that they did do is to return are delivery fee. But I'm sorry that dose not make up for us having are TV on a box waiting for this to arrive.

We sold are original stand when we thought we were going to receive this. i have kid and dogs in my house if the TV get broke i will be contacting NFM about it and get them to replace it.

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Loss:
$400
3 comments
Guest

Dear NFM Customer,

I am sorry to read about this delay. I can completely understand your frustration and assumption that it is our fault for the delay and for that I am sorry.

You probably have already been dealing with our service team, but if you would like another set of eyes to look at this order, if you have yet to receive it, please email the name, address and phone number on the account to contact.us@***.com, we would be happy to look into this for you.

We really do appreciate your business. Have a fantastic day,

-Justin / Web Support

Guest

Your child's safety should be your concern and not a damaged tv.

Guest

Unfortunately product delays are part of retail- the retailer is dependent on many others to fulfill orders. It stinks waiting - fortunately you recieved free delivery.

To the extent that you are concerned what your TV will break, I recommend a safer interm situation. The contention that it would be your expectation for NFM to pay for a broken TV in this instance is unreasonable.

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Anonymous
map-marker Kansas City, Missouri

6 month old computer crashes

I purchased a ASUS computer from NFM and 6 months later the mother board went bad. I spent $40 to send it back to ASUS to repair it because NFM has a 14 day return policy on electronics. ASUS had it 3 weeks and sent it back and it did the exact same thing = nothing!!! I took it to NFM and they confirmed it was not fixed and said they would contact ASUS. 2 weeks later they said they were unable to contact ASUS but would exchange the computer for a 30% restocking fee!! I've been without a computer for 5 weeks and NFM wants 30% to exchange it for the exact same computer. I will never do business with NFM again!!!
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1 comment
Guest

Dear Customer,

I am sorry to hear of the troubles with your computer and your perception of poor service from NFM. Our computer return/exchange policy is in line with other retailers and is not meant to be a bad thing.

From my experience, Asus has a very good service program. I am not happy to hear of the second computer doing the same thing.

All retailers require a return authorization from manufacturers to return product past the return policy to ensure credit is given for the defective product to the retailer. In the instance of your usage fee, that was being assessed due to the fact NFM has not been given authorization from Asus to return the item.

That means NFM will not get credit for the return and is out the cost of the computer.

I would be happy to look into your issue further if you would like me to.

Please send an email to contact.us@***.com with your Name, Phone number and your order number if you happen to have it and we can see what else can be done.

We really do appreciate your business and hope to hear from you soon.

Jenny Gpt

Nebraska Furniture Mart Customer Service Claim-Terrible Service

We have a defective bed that is still under manufacturer warranty. The inspector came out to look at it and confirmed the condition of the mattress warranted an exchange. Customer Service called and confirmed the claim with information on how to exchange (note-this is the second time we have had to return a defective bed in 2 years, neither experience has been good). We looked at beds then went up to customer service to complete the transaction. We were treated extremely rude. The representative, Judy I believe, would not listen to us in our explanation . Due to the fact that we had already exchanged a queen mattress, decided to upgrade to a king, and paid the difference for the mattress we first returned. Upon explaining this to her, she rudely dismissed anything we had to say and said our mattress was worth $500 and that is what our credit was. Where can you get a king mattress for $500 I ask?? The mattress we had was worth $1079. She said we could get the same mattress and I said why would l want the same one when I just had problems with it. I offered to get a cheaper one, in this case she said we will STILL have to pay the difference because they would only give us a credit for $500. It is a long confusing situation to explain. However, there is no way the process they used to issue our credit is legit. I have never been treated so disrespectfully as a customer and I am going to be VERY hard pressed to purchase any further merchandise from Nebraska Furniture Mart.
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Loss:
$1100
Anonymous
map-marker Forest Lake, Minnesota

Roy in mattresses is an ***@$#+!

Roy in mattresses is an *** and shouldn't be working in customer service! He has told an overweight customer they shouldnt sit in a chair because of their size and maybe they should go look for a larger one. And he has said that kids were too wild, that they would break their arm if purchased a bunk bed and refused to show customer one. I would never shop forbeds there again. Definitely suggest that anybody that wants to get good customer service not go there and not work with Roy! Fir all the high prices we pay there and all the things we purchased, you would think we would get good service!
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Anonymous
map-marker Omaha, Nebraska

Went to order cookware

Went on line to order cookware and was advised that I needed a 25 per cent deposit and to call for info in regards. I called and ordered and again was advised that I needed a deposit I stated that the items was to be charged on my NFM card that is in good standing but they wanted another card for deposit. Why? Christ I bought 5 grand in furniture but they want a deposit for 200 dollars in cookware from another card. I advised that I will be buying from another source and the agent over the phone even stated that the policy was B.S. It just does or make sense.
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Anonymous
map-marker Omaha, Nebraska

Are you kidding me?

This website lists complaints and has a whole 53 complaints in 5 years for a company of NFM's size. Don't be too concerned with these complaints. Every company will have issues along with salespeople who don't know everything about the product or specifics of warranties. My advice: don't buy warranties. Companies only offer them to make money. Save a little cash and be your own insurance company rather than paying for it with every purchase. You will feel better about it too. If you are looking for furniture from a company without complaints just give up and build it yourself. NFM is a solid company.
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Loss:
$500
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