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We purchased porcelain from NFM that looks like hand scraped hardwoods. Designer in the store was a great help. Problem is she over-sold the quality of installation to us. Installers are NOT NFM employees. They are people hired by NFM who are not properly vetted and...
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nfm.com
nfm.com

Hello Sir/mam! I am sorry that the flooring you had installed in your home and the installation team did not meet your expectations. We would be happy to look into this furthe...

I liked
  • Salesperson was friendly and helpful
  • Helpfulness of store designer
I didn't like
  • Product quality
  • Quality of installation
#1065733
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Purchased a Dyson battery operated vacuum January 29 2017 at the KCK NFM. The Dyson representative was very condescending right off the bat. He acts like a complete know it all and wants to tell you more about his dogs fur than about the vacuum. The vacuum's battery...
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nfm.com
nfm.com

Hello Sir/Mam! I apologize that you were told that you had a 90 day return policy on the vacuum and that you did not receive the customer service you expected in the store or ...

3.5
I liked
  • Selection
I didn't like
  • Customer service attitude
#1032547
Reply to reviews
Customer service is awful. They don't call or email you back to resolve your problem. Delivery guys are terrible. 4 times I've had the same piece of furniture delivered and it's damaged every time! Not to mention 2 of the 4 times the delivery guys damaged my wall. 2...
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Anonymous
Anonymous

Dont trust NFM...it is a trapped. They said they would look into my case, same problem....and I still have broken furniture. NFM is a scam

nfm.com
nfm.com

Hello Sir/Mam! I apologize that you have had multiple deliveries of damaged product along with damage to your home. We would be happy to look into the multiple damaged deliver...

1.5
#1028963
Reply to reviews

Nebraska Furniture Mart Sofa Warranty Review

Nebraska Furniture Mart
#869579
Never buy any piece of furniture from NFM The company sales fake extnded warranties which they selves honor. Its all closeout metchandize. The customer service is very unprofessional and rude and dont want to give out the coperate number.
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Tablet And Tv Review

Nebraska Furniture Mart
#825162
1.0
I will never do business with this company again they sell crappy inferior products and then charge you a restocking fee when they don't work to your satisfaction
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Mattress Review

Nebraska Furniture Mart
#697979
1.0
Their delivery is horrible. Don't show up when scheduled. Hey if you buy a mattress they will offer to pick up and haul off old mattress for $11.00 but then don't tell you when there is a stain on a mattress. Then they won't take it. What used mattress doesn't have a least one stain. Sweat, *** whatever. Don't false advertise and start communicating with your sales reps
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Furniture Review

Nebraska Furniture Mart
#684430
2.0
Ordered 7 items from nfm. 4 were broken on arrival. Second delivery 4 hours late during a week day and again brought more broken goods. Still don't have all our stuff.
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Our home was destroyed by a storm last April. We went to nfm in the colony, tx to purchase floors for approximately $13k. We were told the floor installation could be in a floating configuration, which is what were wanting to replace our damaged floors. Our general...
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nfm.com
nfm.com

Hello Ryan! We are sorry to hear of the issues with your flooring. We would like to look into this for you please give our Flooring Service Department at 1-800-359-1200 ext. 6...

1.5
#1015582
Reply to reviews
I purchased a chair from NFM on July 29, 2016. Said chair has broken 3 times since it was purchased. I have had 2 separate repair people out after an extremely long and frustrating wait because of the inefficiency of their process to request repairs. Now we are on...
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Anonymous
Anonymous

I am sorry to hear about the troubles you are having with the chair. With issues as such we must work within the guidelines of the warranty that manufacturer provides. Any rep...

1.7
Product
I didn't like
  • Poor customer service
#1010811
Reply to reviews
Horrible experience with this company, had to contact them several times to try and get an item ordered over a month and a half ago. It never arrived. Their excuse... "we can't send you something we don't have"???? Really? Then why the *** did you sell it and promise...
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nfm.com
nfm.com

Hello Sir/Mam! I apologize that the item you ordered has experienced delays. We are provided estimated arrival dates that can be subject to vendor delays. These delays can be ...

1.0
I didn't like
  • Lies
  • Delivery
  • Fact that my item never arrived
#994962
Reply to reviews
Nfm sells defective and damaged products. Have purchased a receiver, fridge, elliptical and bed set from the store. Each had product damages. Sales people are dishonest, and deceptive. In each case took months to resolve.
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nfm.com
nfm.com

Hello Valued Customer,Thank you for your response and feedback. We would be happy to assist you with the issues you have reported. Please contact us with your name, address wi...

1.0
#992711
Reply to reviews
I am very disappointed with my latest experience with Nebraska Furniture Mart In Kansas City. After much research I found what I thought was the perfect fridge and the best price. Plus I was impressed that you had 20 months free financing and free delivery. On July 23,...
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nfm.com
nfm.com

Hello Sir/Mam! I apologize that your initial order was written under the wrong name and then the delivery date was changed by a couple of weeks with out notification. I am so...

#977361
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I bought a mattress approx. 5 yrs ago for a wedding gift for my son and his wife. It has sunk and lost all firmness. NFM approved a replacement, First of all, they refused to take the mattress because it had a DIME sized spot on it and a small scuff mark on the bottom...
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nfm.com
nfm.com

Hello, I am sorry to hear of the issues that occurred during the exchange of the mattress. We would be happy to look into this issue for you if you are willing to provide us w...

Anonymous
Anonymous

my email dandbtoto@hotmail.com

1.0
#973481
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We purchased a Samsung front load washer and dryer from Nebraska Furniture Mart about a year and a half ago. In addition, we purchased an extended warranty on the product. This complaint is about Assurant Solutions, but it also included details about Nebraska Furniture...
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nfm.com
nfm.com

Hello, I am sorry to hear of the issues with your extended warranties. NFM is not responsible, nor are we able to control, the policies and procedures of Assurant Solutions. S...

3.3
#970340
Reply to reviews